Refund Policy
Effective Date: September, 2025
At Dovies Studios, we are committed to delivering professional, high-quality creative and production services. This Refund Policy explains the circumstances under which refunds may or may not be issued, ensuring fairness and transparency.
Deposit & Payments
All deposits and advance payments are strictly non-refundable.
Deposits secure scheduling, pre-production planning, and resource allocation, and therefore cannot be returned under any circumstance.
Refund Eligibility for Services
Once a project has begun, no refunds will be issued for services that are in progress or completed.
Refunds do not apply to:
Customized or personalized creative content.
Video, photography, or branding services that have started production.
Digital products, downloads, or licensing fees.
Dovies Studios Cancellation
If Dovies Studios must cancel a project due to internal or technical reasons, clients will receive a full refund of payments made, except for:
External costs such as equipment rentals, third-party subscriptions, or services already paid for on behalf of the client.
Refund Process
If you believe you are eligible for a refund, the process is as follows:
Contact Us: Reach out via Contact@dovies-studios.com, WhatsApp +201128377267, or call us at +20233048894.
Provide Details: Share your name, project reference number, and the reason for your refund request.
Review: Our team will review the request based on this Refund Policy and the terms of your signed contract.
Approval & Processing: Approved refunds will be processed within 15–30 business days, depending on the payment method used.
Policy Updates
Dovies Studios reserves the right to update or modify this Refund Policy at any time. Any changes will be posted with an updated effective date. Please review this policy periodically to stay informed.
Contact Information
If you have any questions regarding this Refund Policy, please contact us at:
📧 Email: Contact@dovies-studios.com
📱 WhatsApp: +201128377267
☎️ Landline: +20233048894
